julian and co | hand stamped jewelry

Customer Service

JEWELRY INFORMATION

The entire line of JULIAN & Co. is made in the U.S.A. and crafted from sterling silver, 14K or 18K gold.  We do not plate our white gold and therefore it will have a yellow hue.
The photos of the pendants are not their actual size. The size of each charm is specified in the description. Some photos may show two pendants to either display the choice between hands and feet, or to show both sides of the pendant. The base price for all pendants is for one pendant.

PERSONALIZATION

With the exception of the FABLE AMORE line, personalization is inscribed in uppercase letters in the Futura and a specific consistent format is followed. The number of letters/characters allowed on each charm is specified in the description.

Personalization with the baby’s name and birth date is personalized like:

JULIAN
2.11.O5

Personalization with all the birth specs is personalized like:

JULIAN
2.11.O5
6:55AM
3LBS 4OZ
15.5IN

The FABLE AMORE line is inscribed in upper and lower case letters with a selection of Futura, Goudy Old Style and English Script fonts. 

GIFT WRAP

We offer gift wrap which includes an anti tarnish flannel pouch, our logo box, a gift tag and satin ribbon.

PRODUCT CARE

Sterling silver tarnishes differently on each person depending on body chemistry. We don’t recommend wearing any JULIAN & Co. pieces while cleaning with harsh chemicals. For removing tarnish and polishing, we recommend our polishing cloth.

SHIPPING & HANDLING

Please allow two weeks for delivery. Gold orders take three weeks. Order status will remain at "processing" until shipped. The day orders ship an automated email is sent our with status update to "shipped" with a tracking number. Shipping times are approximate and not guaranteed.

Orders are shipped via USPS. Tracking is available for orders within the U.S. Tracking is not available for orders shipped outside the U.S.. Transit time for orders shipped ex U.S. is 3 - 4 weeks.

SALES TAX

Sales tax will apply to those who purchase from the state of California.

PAYMENT OPTION

JULIAN & Co. accepts Visa, Mastercard, American Express, Discover and PayPal Payments through our secure server checkout.

RETURNS

If for some reason we have made an error with your order, within 15 days you may email us and we will send a postage paid envelope with a return authorization number. We will fix the error and promptly return the item.

JULIAN & Co. jewelry is customized and made to order just for you. We do not accept returns or cancellations.

REPAIRS

We are happy to repair JULIAN & Co. pieces. Please email us for an RA# and a quote for the repair.

STUDIO HOURS

We are making jewelry Monday – Friday from 10AM – 4PM and are available to answer any questions during that time.  

PRIVACY POLICY

Your information is solely used to process your order and will never be shared with other parties.  Payments are processed securely. You will never be contacted with promotions or announcements unless you opt-in to email updates.  For information about our privacy policy, please email us. 

 

 

 

 

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 ©J&Co. 2006 ~ 2017 ALL RIGHTS RESERVED.